Dressbarn Reviews

Will never buy from Dressbarn again. Ordered a cute dress, it didn’t fit, so I needed to return it. First - you cannot talk to anyone - no phone number anywhere so you have to send email. Second - I returned with the label they emailed me and they charged me $13.92 for shipping. Third and worst is you don’t get your money back - you get a Dressbarn credit to use for another purchase. So I paid $52.66 and received an online gift card of $38.64!! WHAT???? Never again.

Worst company and customer service I have ever come across. I ordered khaki stretch long jeans,opeed my order only to find THEY sent me navy capris pants (the wrong item). I have been trying to return it for five days it. Day six no one is answering my text now. They don’t care about their customers only the money they can get.

Worst customer service of any online store ever! Been trying to get a subscription cancelled for 3 months and they say it is and continue to charge my card. DONT TRUST THIS STORE.

I ordered two items this month, one of which I wanted to return. After 8 emails and one phone call to get a return label, I gave up and contacted my credit card company to dispute the charge. In the meantime, no one seemed to care until I did this. Then I just got a Dress Barn store credit, but I can't open it. Why can't they just do their jobs? The very worst customer service I have ever had. Not at all worth it. Please take your business elsewhere!

Avoid this online retailer like you would the plague!!! I should have read the reviews first before ordering. Dress barn took $99 from me for a dress, sent emails that it had shipped, only to find out it hadn’t shipped! I contacted customer service via email, phone, and chat to cancel the order. When I presented evidence that everything they were saying was untrue, the customer service reps came up with another deceitful response! Was told it could take up to 21 days to receive my order. There has to be a way to shut this down! This is just one of the companies Retail Ecommerce Ventures, Alex Mehr and his partner Tai Lopez are responsible for bringing back online!!! These guys are MILLIONAIRES! They’re making big money through fraudulent business tactics. How is this even legal? I filled a complaint with the Federal Trade Commission to investigate them.

This is a sham company that purchased the Dressbarn name after their store fronts closed. Not realizing, I purchased three pair of shorts. Took 4 weeks to receive, the material was cheap and the fit was made for an animal other than a human. There is no return label, no free returns and no phone number to call customer service. I used the chat and the email. No response. I took a chance and shipped to an address I found online using tracking and signature required that cost $20. Finally, three weeks later, I receive an email with a supposed "store credit". I'm out $100.00. DO NOT USE THIS SHAM COMPANY. IT'S NOT DRESSBARN.

DO NOT BUY, RETURN POLICY STINKS, ONLY GET STORE CREDIT, SIZING OF CLOTHING IS OFF SO NOTHING FITS, NO WONDER THEY FILED BANKRUPTCY, THIS ATTEMPT TO REENTER THE MARKET WILL SURELY FAIL TOO.

Dressbarn added the sneaky opt out "Rewards Program" charge ($9.99) to an order I placed in January 2022. In addition, the original order was processed twice. Every month I was receiving email and text alerts about two Dressbarn "rewards program" charges of $9.99 each but the links for support did not recognize my email or phone number. I received a message that said "no account is associated with this phone number/email address." I thought it was a scam. When I realized that these charges were indeed showing up on my credit card, I contacted the credit card provider to dispute the charges. Truly frustrated and angry with Dressbarn for what feels like deceptive and unethical business practices. I will never shop at Dressbarn again.

Grade: Solid "F" (fail)

DO NOT CREATE AN ACCOUNT WITH DRESSBARN!

When you go onto DressBarn's site and start an online account, and purchase an item, there is an *already-checked* box that automatically signs you up for a $9.99 "Rewards Program." I only realized this when my credit card was charged the $9.99 and I investigated, then called Customer "Service," which is a joke! When I called and asked that the charge be reversed, the ONLY thing they would offer me was a $10 gift card. They did NOT reverse the charge to my card.

Absolutely ridiculous to CHARGE for a Rewards Program without a CLEAR acknowledgement from the customer.

Scammed out of $9.99 for opening a DressBarn account. I repeat, DO NOT CREATE AN ACCOUNT WITH DRESSBARN!

I ordered three items from Dressbarn; 2 arrived, but the 3rd was cancelled "by the supplier". Dressbarn informed me they gave me a store credit. I responded that I wanted a refund since the item was never sent. I received an automated email that they have sent my request to "support". I never heard anything; I've sent multiple emails with no response. I will never order from them again.